Refund & Shipping Policy

Last updated: July 2026

This policy explains how we ship book boxes and how refunds work across the Library. It is part of our Terms of Service.

Shipping

  • We currently ship within the United States only, and US shipping is free — it’s already included in the box price.
  • Orders are prepared and shipped within about 5–7 business days. You’ll receive tracking once your box is on its way.
  • Please double-check your shipping address at checkout. We’re not able to cover boxes sent to an address that was entered incorrectly, though we’ll always do our best to help.

Lost or damaged in transit

  • If tracking shows your box was lost, or it arrives damaged, contact us and we’ll make it right with a replacement or refund.
  • For damaged boxes, please email us within 7 days of delivery with a photo so we can sort it out quickly.
  • If a package is returned to us as undeliverable, we’ll reach out to arrange a reshipment (reshipping costs may apply) or a refund of the box price.

Book box refunds and returns

  • All book box sales are final. Because our boxes are curated and sold on the overall experience — not a specific title — we don’t accept returns or give refunds based on the books included, titles you already own, or a change of mind.
  • The one exception is a box that is lost or damaged in transit, which we’ll always replace or refund as described above.
  • Cancellations: if you need to cancel, email us before your box ships and we’ll refund you in full. Once a box has shipped, it can’t be cancelled.

Author listings and program fees

  • Author listings and promotional spots are non-refundable once your listing is live, because the promotional benefit begins right away.
  • You can cancel at any time to stop future renewals or charges. Cancelling ends future billing but does not refund the current period.

Book clubs

Where book club participation is free, no payment is involved. Any paid book club offering follows the same approach as author fees: non-refundable once your access is active, cancellable to stop future charges.

How to reach us

For anything about an order, shipment, or refund, email bookboxes@theindieauthorsadvocate.com and we’ll take care of you.